Welcome to Brigham Larson Pianos ("Brigham Larson Pianos," "Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of www.BrighamLarsonPianos.com (the "Website"), including all content, products, services, and information made available through the Website.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of this Website.

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised Effective Date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

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Shopping Policies

The Piano Buying Process

Purchasing a piano is a highly individualized process. Every instrument is unique, particularly antique, restored, rebuilt, refurbished, and custom pianos. Delivery requirements, installation conditions, accessibility, climate considerations, and customer preferences vary considerably from one purchase to another.

For this reason, we encourage customers to contact us before completing an online purchase so we can answer questions, discuss delivery options, and ensure the instrument is the right fit.

By submitting an order through our Website, you acknowledge that additional charges—including but not limited to delivery, piano moving, stairs, crane services, installation, climate-control recommendations, taxes, or other applicable services—may apply. No piano purchase will be finalized until all applicable costs have been reviewed and accepted by both parties.

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: PRIVACY POLICY

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Product Availability

Many of the pianos we offer are one-of-a-kind instruments.

Although we make every effort to maintain accurate inventory, a piano may be sold in our showroom, reserved for another customer, or otherwise become unavailable before our Website is updated.

If an item becomes unavailable after an order is placed, we reserve the right to cancel the order and issue a full refund of any payments received.

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Product Information

We strive to accurately display product descriptions, specifications, photographs, videos, finishes, dimensions, and pricing.

Because antique and restored pianos are handcrafted instruments, natural variations in wood grain, veneer, color, cabinet details, hardware, and finish should be expected.

Colors, wood grain, sheen, and finishes may appear differently depending on lighting, photography, and monitor settings.

Photographs are intended to represent the actual piano whenever practical but should not be considered a guarantee of exact appearance.

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Pricing

All prices are listed in U.S. Dollars unless otherwise noted.

Prices, specifications, availability, and promotions are subject to change without notice.

Occasionally errors in pricing or product information may occur. We reserve the right to correct any typographical, pricing, or listing errors and to cancel or refuse orders based upon incorrect information.

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Payment Methods

We accept payment by methods approved by Brigham Larson Pianos, which may include:

• Cash
• Personal or cashier's check
• Bank wire transfer
• Approved financing through participating lenders
• Debit cards 
• Major credit cards on qualifying purchases

Certain purchases, restoration projects, or custom work may require deposits before work begins or inventory is reserved.

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Deposits

Deposits reserve production time, restoration scheduling, inventory, materials, or special-order products.

Unless otherwise stated in a separate written agreement, deposits may become non-refundable once restoration work, custom manufacturing, or special ordering has begun.

Project-specific agreements supersede these general Terms whenever applicable.

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Financing

Financing may be available through third-party lending institutions for qualified buyers.

Approval, repayment terms, interest rates, and financing decisions are solely the responsibility of the financing provider.

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Warranties

Warranty coverage varies depending on the product or service purchased.

• Manufacturer Warranty (for new pianos)
• 3-Year BLP Warranty (for Brigham-restored/refurbished pianos)

New pianos may be covered by a manufacturer's warranty, while refurbished, restored, rebuilt, and used pianos may include a separate written warranty provided by Brigham Larson Pianos, if applicable.

The specific terms, duration, coverage, and exclusions of any warranty will be provided in the applicable sales agreement, warranty document, or purchase paperwork.

Except as expressly stated in a written warranty or as otherwise required by applicable law, no additional warranties are made regarding any product or service.

Nothing in these Terms limits any rights or remedies that cannot be waived under applicable law.

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Restoration Services

Brigham Larson Pianos specializes in the restoration and rebuilding of antique and heirloom pianos.

Every restoration project is unique.

Restoration work is performed using a combination of original, restored, remanufactured, reproduction, and newly manufactured components, as appropriate for each instrument. Specific materials and methods may vary depending on the condition of the piano and the agreed scope of work.

While we make every effort to provide accurate estimates regarding cost, scope, and completion time, hidden structural conditions are frequently discovered only after restoration has begun.

Additional repairs or recommendations may become necessary as work progresses.

Estimated completion dates are approximate and are not guarantees.

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Antique & Heirloom Pianos

Many instruments restored or sold by Brigham Larson Pianos are over one hundred years old.

These pianos possess natural characteristics associated with handcrafted construction and age.

While our restoration process renews the structural integrity, appearance, and musical performance of each instrument, variations in wood grain, cabinet construction, veneer, finish, and historical manufacturing techniques are part of each piano's unique character.

No two restorations are identical.

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Delivery & Shipping

Brigham Larson Pianos provides piano delivery throughout the United States and can assist with international shipping arrangements.

Delivery pricing varies based upon numerous factors including: 

• Distance
• Accessibility
• Stairways
• Elevator access
• Crane requirements
• Climate considerations
• Additional setup requirements

Delivery dates are estimates only and may change due to weather, transportation delays, scheduling, or circumstances beyond our reasonable control.

Customers are responsible for ensuring safe and reasonable access to the delivery location.

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Piano Moving

Professional piano moving involves specialized equipment and inherent risks due to the size, weight, and age of the instrument.

While we exercise reasonable care during transportation, Brigham Larson Pianos is not responsible for damages resulting from pre-existing structural conditions within the instrument, unsafe customer premises, undisclosed access limitations, or circumstances beyond our reasonable control.

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Piano Tuning & Service

Pianos naturally respond to seasonal humidity and temperature fluctuations.

No piano can be guaranteed to remain in tune for any specific period following tuning or service.

Recommendations provided by our technicians represent professional opinions based upon the condition of the instrument at the time of inspection.

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Rentals & Storage

Piano rental, storage, and event services may be governed by separate written agreements.

Where a separate agreement exists, its terms shall control over these Website Terms.

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Educational Content

This Website includes educational articles, restoration demonstrations, videos, photographs, blog posts, and technical information intended for informational purposes only.

Such content should not be interpreted as professional repair instructions for any particular instrument.

Always consult a qualified piano technician before performing repairs, modifications, or restoration work.

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Intellectual Property

All content appearing on this Website—including but not limited to photographs, restoration images, videos, graphics, logos, trademarks, text, articles, CAD designs, downloadable resources, educational materials, website design, and software—is the property of Brigham Larson Pianos or is used with permission and is protected by United States and international copyright, trademark, and intellectual property laws.

You may access this Website and print limited portions of its content solely for your personal, non-commercial use.

You may not reproduce, republish, distribute, modify, transmit, display, license, sell, scrape, or otherwise exploit any content from this Website without our prior written permission.

Nothing contained on this Website grants any license or right to use any trademark, logo, or copyrighted material belonging to Brigham Larson Pianos.

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Third-Party Links

For your convenience, this Website may contain links to third-party websites.

Brigham Larson Pianos does not control or endorse those websites and is not responsible for their content, privacy practices, products, or services.

Your use of third-party websites is at your own risk.

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Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

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Disclaimer of Warranties

We make every reasonable effort to provide accurate information about our products, services, pricing, availability, and restoration projects. However, because many of our pianos are one-of-a-kind, antique, or custom restored instruments, information on this Website is provided for general informational purposes and may change without notice.

While we strive for accuracy, we cannot guarantee that every product description, photograph, specification, price, or availability listing is free from errors. We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information.

Except as expressly stated in a separate written sales agreement, restoration contract, or warranty, products and services are provided in accordance with applicable law, and this Website should not be interpreted as creating additional warranties or guarantees.

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Limitation of Liability

To the fullest extent permitted by applicable law, Brigham Larson Pianos shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of this Website or from the purchase of our products or services, including piano restoration, delivery, moving, tuning, repair, rentals, or educational content.

If Brigham Larson Pianos is found legally responsible for any claim, our liability will not exceed the amount you paid us for the specific product or service giving rise to the claim, except where a greater amount is required by law.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.

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Indemnification

You agree to defend, indemnify, and hold harmless Brigham Larson Pianos and its owners, employees, contractors, affiliates, successors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising from your misuse of this Website, your violation of these Terms, or your violation of any applicable law or the rights of another person.

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Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

Any dispute arising from these Terms or your use of this Website shall be brought exclusively in the state or federal courts located in Utah County, Utah, and you consent to the personal jurisdiction and venue of those courts.

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Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

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Entire Agreement

These Terms & Conditions, together with any applicable written purchase agreements, restoration contracts, service agreements, rental agreements, financing documents, warranties, and our Privacy Policy, constitute the entire agreement between you and Brigham Larson Pianos regarding your use of this Website.

Where a separate written agreement exists for a particular product or service, that agreement shall govern in the event of any conflict with these Website Terms.

Effective Date: July 3, 2026

Brigham Larson Pianos

1497 South State Street

Orem, Utah 84097

Phone: (801) 701-0113

Email: info@brighamlarsonpianos.com

Website: https://www.brighamlarsonpianos.com

© 2026 Brigham Larson Pianos. All Rights Reserved.